Terms of Service
TERMS & CONDITIONS (FINE PRINT)
1. Final Sale, Non-Refundable & No Cancellation Policy:
All tickets, deposits, and full payments are strictly non-refundable, non-cancellable, and non-transferable once payment is confirmed. This applies to all payment types. All modifications, cancellations, and route changes are strictly prohibited on the date of travel. No refunds, credits, or partial compensation will be issued under any circumstances, including for voluntary cancellations, unused tickets, no-shows, or partial group arrivals.
All tickets, deposits, and full payments are strictly non-refundable, non-cancellable, and non-transferable once payment is confirmed. This applies to all payment types. All modifications, cancellations, and route changes are strictly prohibited on the date of travel. No refunds, credits, or partial compensation will be issued under any circumstances, including for voluntary cancellations, unused tickets, no-shows, or partial group arrivals.
2. Check-In, No-Show & Late Arrival:
Passengers must check in at the designated pier counter at least thirty (30) minutes prior to scheduled departure. Failure to arrive on time constitutes a no-show. In such events, the ticket is entirely forfeited without the right to a refund or credit. Any replacement ticket must be purchased at the prevailing rate, subject to seat availability.
Passengers must check in at the designated pier counter at least thirty (30) minutes prior to scheduled departure. Failure to arrive on time constitutes a no-show. In such events, the ticket is entirely forfeited without the right to a refund or credit. Any replacement ticket must be purchased at the prevailing rate, subject to seat availability.
3. Rebooking & Voluntary Modifications:
Ticket modifications are subject to company discretion, operational approval, and seat availability. All approved modifications will incur a standard administrative fee in addition to any applicable fare differences. Should the new fare exceed the original ticket value, the passenger is required to settle the outstanding balance prior to confirmation. If the new fare is lower, the fare difference is strictly non-refundable.
Ticket modifications are subject to company discretion, operational approval, and seat availability. All approved modifications will incur a standard administrative fee in addition to any applicable fare differences. Should the new fare exceed the original ticket value, the passenger is required to settle the outstanding balance prior to confirmation. If the new fare is lower, the fare difference is strictly non-refundable.
4. Baggage Allowance & Liability:
Passengers are permitted one checked suitcase and one carry-on item, subject to operating carrier limits. Excess baggage fees or refusal of oversized items are at the carrier's discretion. The company assumes no liability for damaged, lost, or refused baggage.
Passengers are permitted one checked suitcase and one carry-on item, subject to operating carrier limits. Excess baggage fees or refusal of oversized items are at the carrier's discretion. The company assumes no liability for damaged, lost, or refused baggage.
5. Service Disruptions, Schedule Changes & Force Majeure:
Vessel assignments, transit routes, and departure times are subject to change or cancellation without prior notice due to weather conditions, safety regulations, operational requirements, vessel availability, or Force Majeure events. In such cases, the operator reserves the right to re-book and transfer passengers onto the next available or an earlier departure, or substitute vessel types (including switching between ferries and speedboats). Such operational adjustments do not constitute valid grounds for refunds, chargebacks, or compensation. Any voluntary decision not to board the provided alternative transport due to personal reasons, subjective safety concerns, or inclement weather remains strictly non-refundable.
Vessel assignments, transit routes, and departure times are subject to change or cancellation without prior notice due to weather conditions, safety regulations, operational requirements, vessel availability, or Force Majeure events. In such cases, the operator reserves the right to re-book and transfer passengers onto the next available or an earlier departure, or substitute vessel types (including switching between ferries and speedboats). Such operational adjustments do not constitute valid grounds for refunds, chargebacks, or compensation. Any voluntary decision not to board the provided alternative transport due to personal reasons, subjective safety concerns, or inclement weather remains strictly non-refundable.
6. Missed Connections, Delays & Onward Travel Disclaimer:
All transportation operates on a strict point-to-point basis. The company and operating carrier are not liable for delays resulting in missed onward flights, lost hotel or lodging costs, secondary travel arrangements, or any consequential losses. Passengers are solely responsible for allocating sufficient transit buffer time. A minimum buffer of 5 hours is strictly required prior to any onward flight departures. Passengers are strongly advised to hold comprehensive travel insurance to cover and mitigate these travel risks.
All transportation operates on a strict point-to-point basis. The company and operating carrier are not liable for delays resulting in missed onward flights, lost hotel or lodging costs, secondary travel arrangements, or any consequential losses. Passengers are solely responsible for allocating sufficient transit buffer time. A minimum buffer of 5 hours is strictly required prior to any onward flight departures. Passengers are strongly advised to hold comprehensive travel insurance to cover and mitigate these travel risks.
7. Right to Refuse Carriage:
The operator reserves the absolute right to refuse carriage to any passenger who fails to comply with safety instructions, exhibits disruptive or intoxicated behavior, or is deemed medically unfit to travel. Tickets forfeited under these circumstances are strictly non-refundable.
The operator reserves the absolute right to refuse carriage to any passenger who fails to comply with safety instructions, exhibits disruptive or intoxicated behavior, or is deemed medically unfit to travel. Tickets forfeited under these circumstances are strictly non-refundable.
8. Chargeback, Service Disruptions & Payment Disputes:
By completing this purchase, the passenger expressly agrees not to initiate chargebacks or payment disputes for services that have been fulfilled, made available, or forfeited due to a no-show, late arrival, or operational adjustments. In the event of service disruptions, suspensions, or cancellations due to Force Majeure (including adverse weather, unsafe sea conditions, technical constraints, or safety directives), where alternative transport arrangements (earlier/later departures or vessel substitution) are made available, tickets remain strictly non-refundable in whole or in part. Refusal of alternative transport, voluntary cancellation, or itinerary changes based on personal preference or convenience shall not be entitled to any refund under any circumstances. Any chargeback or payment dispute initiated under these circumstances shall be deemed invalid and strictly prohibited.
By completing this purchase, the passenger expressly agrees not to initiate chargebacks or payment disputes for services that have been fulfilled, made available, or forfeited due to a no-show, late arrival, or operational adjustments. In the event of service disruptions, suspensions, or cancellations due to Force Majeure (including adverse weather, unsafe sea conditions, technical constraints, or safety directives), where alternative transport arrangements (earlier/later departures or vessel substitution) are made available, tickets remain strictly non-refundable in whole or in part. Refusal of alternative transport, voluntary cancellation, or itinerary changes based on personal preference or convenience shall not be entitled to any refund under any circumstances. Any chargeback or payment dispute initiated under these circumstances shall be deemed invalid and strictly prohibited.
9. Dispute Contestment:
Initiating a chargeback for services rendered or knowingly forfeited constitutes misuse of the chargeback process. The company reserves the right to vigorously contest unjustified disputes by submitting all supporting evidence to the issuing bank and payment network.
Initiating a chargeback for services rendered or knowingly forfeited constitutes misuse of the chargeback process. The company reserves the right to vigorously contest unjustified disputes by submitting all supporting evidence to the issuing bank and payment network.
10. Recovery of Costs:
In the event of an unjustified dispute, the company reserves the right to take necessary legal action to recover the disputed amount, administrative fees, chargeback penalties, and associated legal costs in accordance with governing law.
In the event of an unjustified dispute, the company reserves the right to take necessary legal action to recover the disputed amount, administrative fees, chargeback penalties, and associated legal costs in accordance with governing law.
11. Limitation of Liability:
The company acts solely as a ticketing intermediary. Total liability for any claim shall not exceed the original ticket value. Liability for personal injury, property damage, or operational delays rests exclusively with the direct service operator.
The company acts solely as a ticketing intermediary. Total liability for any claim shall not exceed the original ticket value. Liability for personal injury, property damage, or operational delays rests exclusively with the direct service operator.
12. Governing Law & Jurisdiction:
These Terms of Service are governed by and construed in accordance with applicable local laws. Any legal actions or proceedings shall be brought exclusively in the applicable local jurisdiction.
These Terms of Service are governed by and construed in accordance with applicable local laws. Any legal actions or proceedings shall be brought exclusively in the applicable local jurisdiction.
13. Acceptance of Terms & Electronic Evidence:
The completion of payment constitutes full, unconditional, and final acceptance of these Terms of Service. Electronic records including booking confirmations, emails, system logs, payment gateway records, and check-in data shall constitute valid and binding evidence of agreement and service fulfillment.
The completion of payment constitutes full, unconditional, and final acceptance of these Terms of Service. Electronic records including booking confirmations, emails, system logs, payment gateway records, and check-in data shall constitute valid and binding evidence of agreement and service fulfillment.